Top 5 Customer Service Questions Barton and Miller Cleaners Gets—And Their Honest Answers

The cornerstone of any successful dry cleaning business—or any business, for that matter—comes down to how customers are treated. While high-quality cleaning, consistent turnaround times, and attention to detail certainly matter, what people truly remember is how they were made to feel.

Barton and Miller Cleaners, a long-standing name in South Florida’s dry cleaning industry, takes this principle to heart. Over the years, the company has not only earned a reputation for expert garment care but also for being a dependable, approachable, and customer-first operation. In doing so, they’ve fielded a consistent set of questions from both loyal and first-time customers.

To shed light on their approach and reinforce their commitment to transparency, Barton and Miller Cleaners is sharing honest answers to the five most frequently asked customer service questions they receive.

What Makes Barton and Miller Cleaners Stand Out from Other Local Dry Cleaners?

With many dry cleaners promising “exceptional service,” customers naturally want to know how Barton and Miller Cleaners differentiates itself. According to the company, the difference lies in a combination of experience, specialty expertise, and customer-focused values.

Family-Owned and Operated Since 1956

Barton and Miller Cleaners has proudly served the Fort Lauderdale, Wilton Manors, and Pompano Beach communities since 1956. As a family-owned and operated business, they have developed genuine relationships with their customers. The staff knows clients by name, understands their preferences, and remembers exactly how they like their garments cleaned and pressed.

Specialty Cleaning Services Customers Can Trust

Not every dry cleaner has the training or resources to handle specialty garments, but Barton and Miller Cleaners does. Whether it’s a wedding gown, a leather coat, or a cashmere sweater, their team provides care tailored to the specific fabric and construction of the item. Their garment specialists are trained to ensure delicate pieces receive the expert care they require.

Superior Customer Service and Transparent Communication

Transparency plays a key role in every interaction. If a staff member finds a challenging stain or notices an issue with a garment, they reach out to the customer immediately. The company is upfront about cleaning methods, expected timelines, and pricing—ensuring that customers are never left in the dark.

How Does Barton and Miller Handle Issues or Mistakes with Items?

Even with the highest standards in place, dry cleaning still involves working with delicate materials and one-of-a-kind items. Barton and Miller Cleaners acknowledges that mistakes, while rare, can happen. What sets them apart is how they respond.

If an issue arises—whether it’s a missed stain, a wrinkle in pressing, or anything that feels off—customers are encouraged to speak up right away. The team thoroughly inspects the item, explains the situation, and provides an honest resolution.

Ownership, Correction, and Accountability

Barton and Miller Cleaners believes in full accountability. If the issue was caused by their team, they own it—no excuses. If the garment can be corrected through re-cleaning, pressing, or minor repair, they provide that service free of charge. Throughout the process, the customer is kept informed, and if necessary, management steps in to ensure a fair and satisfactory resolution.

Can Customers Speak to a Real Person About Their Concerns?

In an age of automation, many people feel frustrated when they can’t get real help from a real person. Barton and Miller Cleaners understands this frustration and ensures that customers can always connect with someone knowledgeable.

While the company does use an automated chat system to assist after hours, customer queries are directed to experienced team members who are familiar with dry cleaning processes and specific customer orders. Whether it’s a question about a pickup, a concern about a garment, or feedback about service, customers can count on receiving a timely and empathetic response.

How Are Customers’ Clothes Kept Safe and Accounted For?

One of the biggest concerns customers have when dropping off their clothes is whether they’ll get everything back in good condition. Barton and Miller Cleaners addresses this concern with a secure and organized tracking system.

Every garment that enters the facility is tagged with a unique barcode linked to the customer's profile. This allows staff to track each item from start to finish. Before garments are returned, they undergo a final quality check to ensure every piece is accounted for and matches the original ticket. Special instructions are double-checked, and the team handles each order with the same care they would expect for their own clothes.

How Are Special Requests Handled?

Barton and Miller Cleaners welcomes special requests and considers them an essential part of providing personalized service. Whether it's “no starch on collars,” “crease only on pants,” or “hand finish this dress,” each request is carefully noted at check-in and followed through at every stage of cleaning and finishing.

The company has dedicated specialists trained to work with delicate, designer, or heirloom garments. From beaded evening gowns to leather jackets, every item is inspected before cleaning, and potential issues like fragile seams or missing buttons are flagged early.

If there is ever uncertainty about how to handle a request, the team reaches out to the customer directly to clarify expectations—ensuring the result is exactly what the customer had in mind.

Barton and Miller’s Invitation to Open Communication

Trust isn’t earned when everything goes perfectly—it’s built when a business makes things right. Barton and Miller Cleaners stands by this philosophy. Their team encourages open dialogue, whether a customer has a question about fabric care, turnaround times, or eco-conscious cleaning methods.

Customers are always invited to reach out—by phone, online message, or in person at any of Barton and Miller’s three locations in Fort Lauderdale, Wilton Manors, or Pompano Beach. The company’s approach to customer service is rooted in transparency, reliability, and respect for the people and garments they serve every day.

Contact Information:

Barton & Miller Cleaners

2331 Northeast 26th Street
Fort Lauderdale, FL 33305
United States

Kevin Fontaine
https://bartonandmillercleaners.com/